Policies and Regulations

1. General Booking Information

   Advance Booking: Reservations must be made at least 48 hours in advance.

   Booking Confirmation:: Your booking will be confirmed only after full payment or a deposit, as indicated. The client will receive confirmation via WhatsApp and a detailed voucher.

2. Payment Methods:

   • PRICES: All prices are listed in Brazilian reais (BRL).

   • CHANGES: The itinerary and restaurants may change without prior notice while maintaining GRETADEVIAJE’s quality standards.

   • Foreign Debit Cards: Considered as credit in Brazil, with a 5% surcharge (no installment payments).

   • Brazilian Credit Cards: 5% surcharge and option to pay in up to 6 installments with a 15% fee.

   • Pix or Debit (Brazilian cards): No additional charges.

3. Cancellation and No-Show Policies

   CANCELLATIONS:

   • Cancellations within 7 days of purchase: full refund (if the purchase was made outside the commercial establishment).

   • Cancellations more than 48 hours in advance: 20% penalty; the remaining balance becomes credit valid for 6 months.

   • Cancellations less than 48 hours before or No Show: no refund.

   • Tours are not canceled due to bad weather (rain or cloudy days).

   NO SHOW: Failure to appear or cancellation less than 48 hours in advance. Showing up with fewer participants than reserved results in a 100% penalty and no refund.

   RESCHEDULING:

   Allowed only once, with a 20% fee.

   If there is a price difference between low and high season, the client must pay the difference.

4. Children Policies:

   CITY TOURS:

   • Ages 0–2: Free (on lap).

   • Ages 3–4: Pays half admission for Sugarloaf Mountain (on lap).

   • Ages 5–10: Pays 50% and entitled to a seat.

   DOCUMENTS:

   • A valid ID (original or copy) for both children and adults is mandatory.

5. Boarding and Transportation

   BOARDING:

   • Clients must be ready in the hotel lobby 15 minutes before pickup.

   • A 5-minute waiting tolerance applies.

   • Wait for the guide in the designated visible area.

   • Transportation may change without notice due to weather or force majeure.

6. Responsibilities and Recommendations

   CLIENT RESPONSIBILITIES:

   • Take care of personal belongings (the company is not responsible for items left in vehicles).

   • Be punctual and at the agreed meeting point.

   • Respect bus etiquette and comply with Law No. 6626 (prohibiting alcohol consumption in vehicles).

   • Cover return costs in case of abandonment or withdrawal from the tour.

   • “GRETA DE VIAJE” RESPONSIBILITIES:

     • Ensure the group’s safety and well-being.

     • Immediately resolve any mechanical issues with transportation.

     • Make necessary changes to guarantee service continuity.

7. Destination-Specific Information:

   ARRAIAL DO CABO:

   • The Fishermen’s Association fee must be paid in cash at the pier.

   • Boat tours may be canceled due to weather or safety reasons.

   • Recommended: bring cash, sunscreen, towel, and light jacket.

   BÚZIOS:

   • Boat stops do not have direct beach access; flotation devices are available.

   • Swimming is recommended only for confident swimmers.

   • El paseo en barco puede cancelarse por clima o seguridad

   • Boat tours may be canceled due to weather or safety reasons.

   • Recommended: bring cash, sunscreen, towel, and light jacket.

   ANGRA DOS REIS:

   • Two boat stops have no beach access; flotation devices are available.

   • Boat tours may be canceled due to weather or safety reasons.

   • Recommended: bring cash, sunscreen, towel, and light jacket.

   PETRÓPOLIS IMPERIAL:

   • Original ID required for children.

   • Warm clothing recommended due to altitude.

   CITY TOUR EN RÍO:

   • ID required to verify identity.

   • Lunch during Christ the Redeemer + City Tour is optional and charged separately.

   Mandatory Boarding Fees Boat Rides

   BOARDING FEES:

   • ARRAIAL DO CABO: Pier boarding fee and transfer fee to the pier.

   • BÚZIOS: Pier boarding fee.

   • ANGRA DOS REIS: Pier boarding fee.

8. Airport Transfer Service:

   AIRPORT PICK-UP:

   The client must provide full flight details (flight number, arrival time, and terminal) to ensure smooth pickup service.

   WAITING AND PUNCTUALITY:

   • The agency will wait up to 1 hour after the scheduled flight arrival.

     vuelo. If the client does not appear within this time, it will be considered a No Show with no refund.

9. General Information:

   • The voucher is valid after payment confirmation.

   • Each client must present photo ID if required by authorities.

   • We are not responsible for services provided by third-party suppliers.

   • During peak seasons or major events, traffic delays may occur.

   • Check with your sales agent to confirm that your tour return time is compatible with scheduled flights or meetings.